Refund policy
At OmniPrimeGoods, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to be fair and transparent.
Please read the policy below to understand how returns and refunds work.
30-Day Return Period
You may request a return within 30 days of the date your order is delivered.
Requests submitted after the 30-day window may not be eligible for a refund.
Eligibility for Returns
To qualify for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The product must be returned in its original packaging with all included accessories.
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A valid proof of purchase (order number or confirmation email) is required.
Free Return Shipping
We provide free return shipping for approved returns.
Once your return request is accepted, our support team will send you instructions on how to return your package. Please do not send items back without contacting us first.
No Restocking Fees
We believe in transparent pricing.
No restocking or handling fees will be deducted from your refund.
No Final Sale Items
All products purchased from OmniPrimeGoods are covered by our 30-day return guarantee.
There are no final sale exclusions.
Refunds
After we receive and inspect your returned item, we will process your refund within 15 business days.
Refunds will be issued to the original payment method used at checkout.
Once the refund is submitted, your financial institution may require additional time to post the funds to your account.
You will receive an email confirmation when your refund has been processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Send us your order number and clear photos of the issue. We will arrange a replacement or full refund at no cost to you.
Order Cancellation
You can cancel your order within 24 hours of purchase. To request a cancellation, please email us at support@omniprimegoods.com and include your order number. If your order has already been processed or shipped, we may not be able to cancel it, but our team will guide you with the next steps.
How to Start a Return
To request a return, please contact our support team:
📧 support@omniprimegoods.com
📞 +1 5053784158
Our team will guide you through the next steps.