Frequently Asked Questions (FAQ)
1. How long does delivery take?
Orders are delivered within 7–12 business days from the date of purchase.
Delivery times may vary slightly depending on your location and carrier conditions.
2. When will my order be processed?
Orders are usually processed within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
3. Do you provide tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking updates.
4. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused and returned in their original condition and packaging.
5. How do I start a return?
Simply contact our support team with your order number.
We will guide you through the return process.
6. When will I receive my refund?
Once your returned item is received and inspected, refunds are processed according to our refund policy. You will receive an email confirmation once completed.
7. Can I cancel my order?
Order cancellations can be requested within 24 hours of purchase.
If your order has already been processed or shipped, cancellation may not be possible.
8. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund at no extra cost.